Shipping policy
Shipping Policy
Order Processing
Please allow 3–5 business days for your order to be processed before shipment. Business days do not include weekends or holidays.
Processing times may be extended during launches, sales, holidays, periods of high order volume, or other circumstances outside of our normal operations. Any significant processing delays will be communicated when appropriate.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping & Delivery
Orders are shipped using the shipping method selected at checkout. Delivery estimates provided at checkout begin after your order has been processed and are estimates rather than guaranteed delivery dates.
Once your package has been accepted by the shipping carrier, tracking updates and delivery progress are managed by the carrier.
Please monitor your tracking information for the most current delivery updates.
If your tracking information shows an unusual delay, your package appears to be lost in transit, or you experience another delivery-related issue, please contact the shipping carrier first for the most current information.
If you still need assistance, contact support@getboldbeauty.com with your name and order number, and our Customer Care team will do our best to assist you.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact support@getboldbeauty.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Get Bold Beauty is not responsible for packages delivered to an incorrect address provided by the customer.
Lost, Stolen, or Marked-Delivered Packages
If tracking indicates that your package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, and any secure package locations before contacting the carrier.
For packages that appear lost, stolen, or incorrectly marked as delivered, please contact the shipping carrier to initiate an investigation or claim when applicable.
You may also contact us at support@getboldbeauty.com, and we will assist with available order and tracking information. Replacement or refund eligibility will be reviewed on a case-by-case basis and is not guaranteed for packages confirmed as successfully delivered to the address provided at checkout.
Customer Care
For shipping questions, please contact:
Customer Care Hours:
Monday–Friday
10:00 AM–6:00 PM ET
Get Bold Beauty is operated by Galette Enterprises LLC.